OrthoNY

Significantly increased Number of WC Reimbursements

45 Surgeons

Modernizing Medicine

Modernizing Medicine

HIGHLIGHTS

  • Implemented uniform trackable workflow throughout the practice
  • Empowered staff to instantly track the status of any surgery
  • Generated data outputs for Quality Care Outcomes, PQRI and BPCI
  • Provided surgeons with immediate access to their schedules onsite at their ASC
  • Eliminated every manual step of the scheduling workflow

Meet the heroes of our story

Diane Gerry

Diane Gerry

Sr. Director, Operations

"Surgimate lets us implement a uniform workflow across our practice. We can instantly identify and track the status of any authorization. This has been a significant benefit for us & we’ve dramatically increased the number of our WC reimbursements."
"Surgimate lets us implement a uniform workflow across our practice. We can instantly identify and track the status of any authorization. This has been a significant benefit for us & we’ve dramatically increased the number of our WC reimbursements."
Tracey Schmidbauer

Tracey Schmidbauer

Director of Care Coordination

"Surgimate plays an important role in helping our practice grow. Despite initial resistance to change, our team now relies on Surgimate for every step of the scheduling process."
"Surgimate plays an important role in helping our practice grow. Despite initial resistance to change, our team now relies on Surgimate for every step of the scheduling process."

CHALLENGES

OrthoNY’s scheduling process followed the journey of a paper booking form that would move around from desk to desk and folder to folder, based on the status of the case. All steps in the workflow were manual, making it a cumbersome and time-consuming process.

Each scheduler had a different set of paperwork and checklist items, so there was no uniformity and it was difficult for staff to cover for each other. Added to this, there was no way to track the status of a surgery, and many cases fell through the cracks.

The team had no way of knowing whether a surgery recommended by a surgeon was actually scheduled — especially when surgeons saw patients at satellite offices where there were no schedulers on site.

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solution

OrthoNY’s scheduling process followed the journey of a paper booking form that would move around from desk to desk and folder to folder, based on the status of the case. All steps in the workflow were manual, making it a cumbersome and time-consuming process.

Each scheduler had a different set of paperwork and checklist items, so there was no uniformity and it was difficult for staff to cover for each other. Added to this, there was no way to track the status of a surgery, and many cases fell through the cracks.

The team had no way of knowing whether a surgery recommended by a surgeon was actually scheduled — especially when surgeons saw patients at satellite offices where there were no schedulers on site.

How OrthoNY Leverages Surgimate's Robust Integrations

mod med in computer

Appointment and patient details
Insurance Information

Appointments
Forms
Attachments

Appointment details
Forms & Attachments

Surgical Appointments to Provider Calendars

Appointment and patient details for equipment reps

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