OrthoNY
Significantly increased Number of WC Reimbursements

45 Surgeons

Modernizing Medicine

Modernizing Medicine
HIGHLIGHTS
- Implemented uniform trackable workflow throughout the practice
- Empowered staff to instantly track the status of any surgery
- Generated data outputs for Quality Care Outcomes, PQRI and BPCI
- Provided surgeons with immediate access to their schedules onsite at their ASC
- Eliminated every manual step of the scheduling workflow
Meet the heroes of our story

Diane Gerry
Sr. Director, Operations

Tracey Schmidbauer
Director of Care Coordination
CHALLENGES
OrthoNY’s scheduling process followed the journey of a paper booking form that would move around from desk to desk and folder to folder, based on the status of the case. All steps in the workflow were manual, making it a cumbersome and time-consuming process.
Each scheduler had a different set of paperwork and checklist items, so there was no uniformity and it was difficult for staff to cover for each other. Added to this, there was no way to track the status of a surgery, and many cases fell through the cracks.
The team had no way of knowing whether a surgery recommended by a surgeon was actually scheduled — especially when surgeons saw patients at satellite offices where there were no schedulers on site.
Ready to get these results with Surgimate?
solution
OrthoNY’s scheduling process followed the journey of a paper booking form that would move around from desk to desk and folder to folder, based on the status of the case. All steps in the workflow were manual, making it a cumbersome and time-consuming process.
Each scheduler had a different set of paperwork and checklist items, so there was no uniformity and it was difficult for staff to cover for each other. Added to this, there was no way to track the status of a surgery, and many cases fell through the cracks.
The team had no way of knowing whether a surgery recommended by a surgeon was actually scheduled — especially when surgeons saw patients at satellite offices where there were no schedulers on site.
How OrthoNY Leverages Surgimate's Robust Integrations

Appointment and patient details
Insurance Information


Appointments
Forms
Attachments

Appointment details
Forms & Attachments

Surgical Appointments to Provider Calendars
