CASE STUDY: AUGUSTA ORTHOPEDIC AND SPORTS MEDICINE SPECIALISTS

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CASE STUDY: Augusta-Aiken Orthopedic Specialists

Augusta Orthopedic And Sports Medicine

Reduced cancellations due to better tracking

I use the Surgimate App to capture codes right after surgery. This way, nothing gets lost and the billing department can begin the claims process immediately.

Dr. Richard Pope, MD
Orthopedic Surgeon

Richard Pope, MD

We use Surgimate’s dashboard to quickly access information needed for surgery and prioritize the preauthorization process, leading to fewer cancellations.

Ellen College
Practice Manager

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HIGHLIGHTS

  • Dramatically increased reimbursements
  • Drastically decreased booking errors
  • Eliminated all handwritten paperwork
  • Cancelled slots are easily filled
  • Surgeons can access surgical info and submit codes with the Surgimate app

14 Surgeons

athenahealth

athenahealth

CHALLENGES

Augusta-Aiken Orthopedic Specialists had an archaic workflow (even using a typewriter) to complete their forms. Their surgical schedule was copied onto a whiteboard, often leading to errors and occasionally resulting in a surgeon arriving at the wrong facility or incorrect time.

After surgery, Billing waited days or weeks to receive add-on codes, resulting in denials and lengthy appeals. Also, there was no formal tracking mechanism in place, which caused frequent cancellations. Filling canceled slots was difficult without a waiting list of patients to be moved up.

solution

Augusta started using Surgimate in 2015. Today, all of their processes are automated and centralized. One electronic calendar is shared across the practice, and patient statuses are tracked via the dashboard, reducing unnecessary cancellations.

Surgeons use the Surgimate app to access their schedules and receive updates in real-time. They also use the app to send post-op information and add-on codes to the office, instead of relying on paper notes. This way, Billing can move ahead with the present process immediately.

The link between Surgimate and equipment vendors provides seamless communication for all necessary teams in a HIPAA-compliant manner.

TAKE THE FIRST STEP TO IMPROVE YOUR WORKFLOW

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