You put a lot of effort into creating a welcoming waiting room, and you make sure that your surgeons are all at the top of their game. But have you also done your best to ensure the most top-notch and effective surgery scheduling process?

When a patient has been recommended surgery, the obvious next step is to attempt to schedule that surgery immediately after the visit. You want your patients to finalize a surgery date as soon as possible and feel comfortable and safe about going under the knife. 

When scheduling inpatient surgical appointments, the surgical coordinator can play a key role in reassuring the patient and making them feel cared for. If the patient feels confident, this increases the chances of them scheduling the surgery with a surgeon at your practice. Hopefully, this leads to a successful surgery experience, which, in turn, brings more patients through your door.

Here are five reasons why meeting face-to-face with patients can be one of the most effective surgery scheduling tactics for your practice and result in happier patients.

Five Reasons to Schedule Surgeries Face-to-face

1. Provide Patients With A Clear Plan of Action

When the patient has just met with the doctor who recommended surgery, the last thing you want is for the patient to go home without having a clear plan of action. The patient is likely to feel overwhelmed with information, and could still be struggling to process the fact that they need to undergo an operation at all. If the patient leaves the practice without knowing their next steps, they are less likely to book their surgery with your practice.

When surgical coordinators meet the patient face-to-face before leaving the building, it helps the patient clarify their next move and understand what to do next. Even if the coordinator just pencils in a tentative date, it makes the surgery more real to the patient and increases the likelihood that the patient will accept and move ahead.

2. Ensure Paperwork Doesn’t Get Lost In Transit

A face-to-face meeting means that the coordinator can go over all the details of the procedure directly with the patient. They will explain all the tests that need to be completed, how the insurance authorization process works, and other particulars leading up to the surgery.

Patients will actually receive the necessary paperwork in their hands before leaving the building and know what to expect moving forward.

3. Provide Reassurance and Comfort to Patients

Undergoing surgery is stressful for patients. The majority of patients feel significant anxiety before surgery. They can feel very anxious and may want the opportunity to talk about their fears and concerns.

It’s important for someone to meet the patient in person to reassure them about the procedure, alleviate their anxieties, and answer any questions they may have.

When surgical coordinators take the time to talk with the patient face-to-face, they establish a connection that makes the patient feel valued by the surgeons’ staff as well. It shows that your clinic cares about the well-being of each of its patients.

Often, patients want to go home and discuss the surgery scheduling process with their partner, children, or other loved ones before they’re ready to schedule a surgery date. Talking through their worries about the surgery first makes it far more likely that the patient will return to book their surgery with your practice.

4. Reduce Phone Tag

Allowing the patient to leave the office and waiting a few days before calling to schedule surgery allows plenty of time for anxiety to build up and short memories to forget.

Sometimes, coordinators don’t even have the correct contact details for the patient. Even when staff do have the right number, days of phone tag can leave the patient feeling frustrated and annoyed and cause the surgery to be delayed unnecessarily or never even occur.

5. Guard The Patient’s Privacy

It’s important to provide a welcoming and safe space for this face-to-face meeting to take place. Even the most advanced and state-of-the-art clinics often leave schedulers to talk with patients in a niche or open-plan cubicle, full of clutter and noise. This isn’t the kind of atmosphere that makes the patient feel safe, reassured, or comfortable sharing personal details.

Your patients should feel confident that they are in good hands. As such, schedulers need to meet patients in an inviting and private office large enough to accommodate at least one additional family member or friend. 

Patients sometimes need to disclose important medical history information that could affect certain aspects of surgery. If other people can hear them or see their paperwork, they might not be willing to give over these details. What’s more, staff could be violating HIPAA regulations by exchanging sensitive information in a place that is not fully private.

The Long-term Benefits   

Ultimately, the patient is your customer. You want to do everything possible to make them comfortable and confident in your clinic so that they can proceed with their surgery.

This means considering every step along their journey to ensure they feel safe and reassured. We all want our patients to have a positive medical experience from start to finish since happier patients will always have a long-term ripple effect.